User Agreement
Sets out the core terms of your account relationship with bit99, including eligibility, acceptable use and the conditions under which access may be amended.
LEGAL REFERENCE
Our Terms, Your Account, One Clear Policy
bit99 operates under a defined legal structure that sets out what you can expect from us and what we expect from you. Every condition covering account creation, fund...
Account TermsAccess ConditionsJurisdiction ScopePrivacy CommitmentsDispute Process
How Our Legal Conditions Apply to You
Our terms apply to every account opened through bit99.pro, regardless of the device or network you use. Access is extended where local law permits, and it is your responsibility to confirm that using this platform is lawful in your location before proceeding. All fund instructions processed through JazzCash, Easypaisa, SadaPay or Raast are subject to the transaction conditions stated at the point
of initiation. We retain the right to suspend or close accounts where we identify activity inconsistent with our stated terms. Material updates to this policy are communicated via the registered contact on your account, and continued use after notification constitutes acceptance of the revised terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY TRUST SIGNALS
Why Our Legal Framework Is Built to Be Clear
We drafted our terms to be readable by an account holder, not only by a legal team. Each signal below reflects a deliberate decision about how we handle...
Plain Language Terms
Every clause in our user agreement is written to be understood on a first read. Where legal precision requires technical...
Pakistan-Specific Conditions
Our access and payment conditions are written with Pakistani account holders in mind, referencing local payment rails and the jurisdiction...
Data Handling Disclosure
We document exactly what account data we collect, why we collect it and how long we retain it. You can...
Dispute Resolution Path
A formal dispute process is documented in our terms. If a resolution cannot be reached through support, the escalation path...
Policy Change Notice
We do not update terms silently. Any material change is flagged to your registered contact before it takes effect, giving...
Account Closure Rights
You hold the right to close your account at any time by contacting support. Any confirmed balance is processed back...
POLICY PAGE CONSISTENCY
How This Page Aligns With Our Wider Policy Set
Our legal documentation forms a connected set. Each page below addresses a distinct aspect of how bit99 operates, and together they give you a complete picture of your rights and our obligations.
Privacy Policy
Documents the data we collect during account registration and activity, how it is stored, and the conditions under which it may be shared with third parties.
Payment Conditions
Details how JazzCash, Easypaisa, SadaPay and Raast transactions are initiated, verified and settled, including expected processing windows for each rail.
Account Security Terms
Covers your obligations around password security, two-factor authentication and what to do if you suspect unauthorised access to your account.
Cookie Policy
Explains which cookies we set, their purpose, and how you can manage preferences through your browser without affecting core account functionality.
Withdrawal Policy
States the verification steps required before a withdrawal is processed, the timeframes we aim to meet, and how disputes over pending withdrawals are handled.
Jurisdiction Statement
Confirms the territories in which bit99 extends access where local law permits, and the steps we take to verify that an account falls within a supported region.
What Shapes the Legal Side of Your bit99 Account
Our legal structure is not a single document — it is a set of defined elements that work together to protect your account and make our...
Layered Documentation
Each policy area has its own dedicated page linked from the legal hub, so you can go directly to the clause relevant to your question rather than reading an undivided document from start to finish.
Version History
We maintain a dated version log for each policy page. If a term has changed since you opened your account, you can compare the current text against the version that was in effect when you registered.
Inline Definitions
Defined terms are flagged on first use and explained in a glossary section at the foot of each policy page, so you never need to infer what a capitalised term means from context alone.
Accessible Format
All policy pages are formatted for screen readers and mobile browsers. Font sizes, contrast levels and heading structure follow accessibility standards so the text is readable on any device you use.
Linked Cross-References
Where one policy clause depends on a condition stated elsewhere, we include a direct link rather than a bare reference, so following the logic of an interconnected term takes one tap rather than a manual search.
Effective Date Displayed
The current effective date of every policy page is shown at the top of the document, giving you an immediate signal as to whether the version you are reading reflects any recent amendment.
Common Questions About Our Legal Terms
Our terms apply to every person who creates an account on bit99.pro. By registering, you confirm that you have read the conditions, that you meet the eligibility criteria, and that access is lawful in your location where local law permits.
Your account is governed by the jurisdiction stated in our user agreement. Access is extended to supported regions where local law permits. It is your obligation to verify your local position before opening or continuing to use an account.
All transactions processed through JazzCash, Easypaisa, SadaPay or Raast are subject to the payment conditions documented in our terms. The conditions in effect at the moment you initiate a transaction are the ones that govern that specific fund movement.
Yes. We reserve the right to update our terms at any time. Material changes are communicated to your registered contact before they take effect. Continued use of your account after the effective date of any update constitutes your acceptance of the revised terms.
If we suspend or close your account for a policy breach, the treatment of any remaining balance is governed by the relevant clause in our user agreement. Voluntary closures are processed back through your verified payment method within the timeframe stated in our withdrawal policy.
Start by contacting support through email or live chat with a written description of the issue. If the matter is not resolved at that stage, our terms document a formal escalation path with defined response timeframes for each step of the process.
A dated version log is maintained for each policy page within our legal hub. You can review the text that applied to your account at any specific point in time by selecting the relevant version date from the history list on each policy page.